Flagler County COVID-19 call center had blockbuster January – 22,626 inbound calls – before Florida took over vaccination appointments
February 22, 2021 – Flagler County’s COVID-19 call center logged a blockbuster January before the State of Florida was able to establish its “Sharecare” vaccination appointment system.
“The call center received 22,626 calls in the month of January,” said Emergency Management Director Jonathan Lord. “We started January 4 with three temporary associates, and quickly realized that wasn’t going to be enough. County staff supplemented the effort for two days – until temporary associates could be hired.”
A separate set of volunteers made more than 2,200 outbound calls to arrange both first- and second-dose appointments during the month of January.
“Volunteers focused primarily on outbound-call projects so that our temporary associates could stay focused on taking inbound calls,” Lord said. “We are very fortunate – Flagler County has wonderful volunteers. We can always count on them.”
For those who are eligible to receive the COVID-19 vaccine but have not yet registered, please visit www.FlaglerCounty.org/covid for details or call the state appointment hotline at 866-201-1541.
For Flagler County residents who are 65 years old or older, and who are also homebound or require transportation assistance to the Flagler County Fairgrounds, please contact the Emergency Operations Center at 386-313-4200, or by email at EOC@FlaglerCounty.org to discuss available options.