Public Safety Communication System
The Flagler County Public Safety Communicaton System is responsible for providing countywide public safety two-way radio communications, fire alert paging, radio dispatch console systems and microwave linking systems for all of Flagler County.
Most notably, the system includes the 5 site Harris EDACS 800 MHz simulcast trunked radio system with nearly 2,000 radios in use. It provides the primary means of communication, via two-way radio, between all county and local police, fire and emergency medical personnel and the radio dispatch consoles at the county’s two Public Safety Access Points, also known as a call center. The radio consoles are just one piece of the mosaic of computer monitors dispatchers use, in addition to their public safety software systems, also known as computer-aided dispatch or CAD. The system also is used by all government agencies within Flagler County and outside agencies responding into Flagler County.
Operational mandates for 800MHz Radio System include directives from the Federal Communications Commission, Federal Aviation Authority, Department of Homeland Security, Department of Defense, United States Secret Service, Florida Department of Management Services, Flagler County Codes, and the Florida Department of Health.
Since it is a trunked radio system - unifying all of the above-mentioned first responders and call centers - they can communicate with each other using a single radio. For example, a firefighter in western Flagler County can easily speak to a deputy on the barrier island if both users select the same "talkgroup" on their radios. In addition to the mission specific talkgroups, like a police or fire dispatch group, there are mutual aid groups available to all users for this specific purpose. The system receives more than 3 million calls per year.
GMRS or HAM radio resources are used to extend or enhance coverage if necessary. These resources can also be linked, or patched, on-demand to other systems by either dispatch call center.
The Flagler County Public Safety Communication System also provides a paging system used to provide over-the-air paging/alerting for fire department stations and staff, as well as other emergency personnel.
Microwave back-haul systems connect everything together.
The system was created in 2004 as a result of the 1998 wildfires and terrorist attacks of September 11, 2001. Flagler County, led by the Flagler County Innovation Technology department, is working to replace our existing system to a new system that supports APCO Project25, or ‘P25’, Phase 2. This upgrade process makes additional features available to users, provides redundancy in the system, and doubles capacity. This system will allow for digital noise cancelling voice technology for extremely clear audio and voice encryption.
With the help of a consultant and the valuable feedback from end-users, Flagler County will determine what services, features and other capabilities the next generation radio system will provide.
Monday through Friday • 8 a.m. to 5 p.m.
1769 E. Moody Blvd., Building 3
Chief Information Officer Jarrod Shupe
Public Safety Systems Coordinator Matthew Golden
386-313-4280 • email