9-1-1

E911 Administration

E911 provides for the management of the County E 9-1-1 System and ensures the accuracy and reliability of the local 9-1-1 Service. This includes continuous timely revisions and maintenance to the various E911 location databases, the E911 GIS mapping information used for locating callers, as well as the management of the E911 equipment needed to receive and process 9-1-1 calls.

E911 also issues addresses and provides street designations, investigates and corrects potential 9-1-1 problems, creates mapping data that is used in the Computer Aided Dispatch (CAD) system. While rarely seen by the public, the work performed by E911 is very important and the information utilized must be highly accurate. Anytime a person calls 9-1-1 for help, the location information retrieved from E911 databases and the supporting GIS mapping information are the first systems utilized by dispatch to help the caller.

The highest priority for the E911 database is to provide countywide accurate, dependable, and timely information for dispatchers when a 9-1-1 call is received. The Flagler County 9-1-1 System operates under the State Emergency Number Plan administered by the Florida Department of Management Services in accordance with Florida Statute 365.171. Additional mandates from the Florida Department of Law Enforcement, Florida Department of Management Services, Florida Fire Chief’s Association, and Flagler County Code apply. Operational directives come from the same agencies. The State Plan establishes the Board of County Commissioners in each County as the responsible fiscal agent.

E911 System

The Flagler County 911 System is a fully Enhanced 911 System that is provided by the local phone company as regulated by the Public Service Commission. The features of the Enhanced 911 System include the following items:

  • Selective routing of 911 calls to the appropriate Public Safety Answering Point (PSAP)
  • Automatic Number Identification (ANI) - delivery of the calling number along with the call
  • Automatic Location Information (ALI) which includes the name, address, type of service account and responding agencies responsible for the call.

This Enhanced 911 service was initiated in Flagler County in 1988. 

E911 and Cellular Phones

The portability of modern cellular or mobile phones greatly increases your ability to communicate emergencies in remote locations. The cellular phone provides an independent phone system not connected to your regular wire line phone system.

Knowing Your Location

Due to the mobility that your cellular phone affords, it will save time during an emergency if you know your location. While great advances have been made to locate cellular phone calling locations in emergencies, you should keep yourself aware of the areas you travel through, so if an emergency does arise, you can readily communicate your correct location information to the 911 call taker.

Please remember: If you travel out of state, not all areas of the United States provide the same level of 9-1-1 service that you enjoy in Florida.


VoIP & E911

Alternative to Conventional Phone Service

Voice over Internet Protocol (VoIP) phone service is a rapidly growing alternative to conventional phone service. However, low prices, new features and the ability to choose a number from nearly everywhere in the country sometimes do come with a disadvantage. During the early stages of VoIP phone service, Basic 911 or Enhanced 911 would work differently than on a standard phone or simply not at all. Not being able to dial 911 from a VoIP phone was a common news story emergency calls rang on non-emergency administrative lines or even reached static recordings stating that 911 service is not available from the subscriber's phone.

FCC Mandate

The Federal Communications Commission (FCC) mandated in 2005 that all VoIP phone service providers supply 911 emergency calling capabilities to their customers and inform their customers on the capabilities and limitations of this service. While the majority of VoIP service providers complied, some opted to request waivers in our experience, it is best for customers to check with their VoIP service provider about the functionality of the 911 service offered. And no, you should not be expected to pay additional monthly charges for a "911 Emergency Service Calling Plan".

Who Pays for 911?

The State of Florida permits each County to collect a 911 User Fee on the phone bills of the telephone service customers within the County. Under Florida State Statute, the revenues collected from the 911 User Fee can only be used for specific expenses directly related to the E-911 Systems and are audited annually.

At no time are these funds used to supplement law enforcement or firefighting efforts.

Monday through Friday • 8 a.m. to 5 p.m.
1769 E. Moody Blvd.,  Building 3
Innovation Technology Director/E911 Coordinator Jarrod Shupe
E911 Addressing/Database Suzanne Eubanks • 386-313-4280 • email